Frequently asked questions

Child allowance is granted for a period of 12 months but is paid until the end of the month in which the youngest or only child in the family turns 18 years old.

Material assistance is provided to families without children, families where all children have reached the age of 18, as well as single individuals, for a period of 6 months.

In families where twins are born, adopted, or placed under guardianship, one of them is considered the youngest child until the age of 3, while the others are recognized respectively as the second, third, or fourth child.

Families (individuals) recognized as low-income through the Unified Information System (UIS) “Unified Register” are entitled, without the need to provide additional documents or certificates, to utilize social services and receive assistance stipulated by law for this category of families (individuals) on a free or preferential basis.

To receive the benefits and services provided by law, families (individuals) recognized as low-income through the UIS “Unified Register” are issued a certificate via the Unified Portal of Interactive Public Services of the Republic of Uzbekistan within 3 minutes. This certificate is valid for 12 months starting from the month in which the family (individual) was recognized as low-income through the UIS “Unified Register.”

If the same family has been repeatedly recognized as low-income through the UIS “Unified Register” within the past 12 months, the validity period of the certificate is calculated from the month the family was last recognized as low-income.

The certificate recognizing the family (individual) as low-income through the UIS “Unified Register” is issued in accordance with Annex 1a of the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan on Measures to Further Improve the System of Social Protection of the Population (hereinafter referred to as the "Regulation"). Child allowances and material assistance for low-income families are assigned and paid in accordance with Annex 2 of the Regulation.

To apply for child allowance or material assistance, an application with the required documents must be submitted directly to the citizens' self-governance body at the applicant’s place of permanent or temporary residence and registered.

The application is recorded in the special register of the citizens' self-governance body, indicating the date of submission, the applicant's full name, and address of residence.

The following documents must be attached to the application:

• Passports or ID cards of the applicant and family members (citizens' self-governance bodies make copies of the documents and return the originals to the applicant);
• For foreign nationals and stateless persons – residence permits, stateless persons' identity cards, or ID cards, as well as residential registration cards (copies are made, and originals are returned);
• In cases of guardianship over a child – a copy of the guardianship and trusteeship authority’s decision;
• Information on the family’s possession of agricultural animals and poultry, in the form approved by Annex 3a of the Regulation;
• An application requesting information from the Central Bank regarding account balances in commercial banks and monetary transfers to the names of family members within the three months preceding the application. This application must be filled out by all adult capable family members living together and confirmed by their signatures (in the form approved by Annex 3b of the Regulation).

Self-employed citizens are considered employed if they have fully paid social tax as of the date of the electronic request sent to the UIS “Unified Register” by the State Tax Committee of the Republic of Uzbekistan.

For families granted child allowances for children under 14 years of age, child care allowances for children under 2 years of age, or material assistance for low-income families before September 1, 2021, payments will continue until the previously established term expires. The amounts of these allowances and assistance remain unchanged.

The amounts of child allowances and material assistance for low-income families are as follows:
a) Monthly child allowance:

• 250,000 UZS per child aged 3 to 18 years;
• 325,000 UZS per youngest child under 3 years old;
• 150,000 UZS additionally for the second child in the family;
• 100,000 UZS for the third and each subsequent child in the family.
  b) Monthly material assistance for low-income families – 380,000 UZS.

In cases of changes in the number of children in a family receiving child allowance (e.g., birth of a child, death of a child under 18, a child turning 3 or 18 years old, etc.), the allowance amount is recalculated based on the new number of children starting from the following month.

Calculation of per capita family income.
Grounds for denial of child allowances or material assistance.
Procedure for payment and termination of child allowances or material assistance.

Hotline of the Extra-budgetary Pension Fund: 1140

The state fee is paid by the party filing the divorce petition in court. If the spouses file a joint divorce petition, the fee is paid by one of the parties, as mutually agreed.

The amount of the state fee is twice the Base Calculation Value (BCV), while for repeated divorce cases, the fee amounts to four times the BCV.

To dissolve a marriage when there are joint children, an application must be submitted to the Interdistrict Civil Court.

Required documents:

• Copies of passports (ID cards);
• Birth certificates of the children (copies);
• Marriage certificate (original);
• Receipt of payment for the state fee (twice the BCV). In cases of repeated divorce, the fee is four times the BCV.

If the court determines that cohabitation and preservation of the family are impossible, it will issue a decision to dissolve the marriage.

The court may postpone the hearing and grant the spouses up to six months for reconciliation.

The dissolution of marriage, based on a court decision that has entered into legal force, is registered with the Civil Registry Office (ZAGS) upon the application of one of the spouses or their representative acting under a power of attorney. The application must include the court decision.

To obtain a divorce certificate, one must apply to the Civil Registry Office (ZAGS) at the place where the marriage was registered.

For scheduling an appointment with the head of the Civil Registry Office, you may find information at the following link.
Contact details and addresses of civil courts.

• When there is a dispute between the spouses regarding the provision of financial support to an incapacitated and needy spouse.
• When there is a dispute between the spouses regarding the division of joint property.
• When there is a dispute between the spouses regarding children.
• When one spouse refuses to file a divorce application or cannot personally file an application with the Civil Registry Office (ZAGS), or having filed an application, does not appear for the registration of the divorce.
• When there is a dispute concerning the dissolution of a marriage involving individuals recognized as partially incapacitated due to substance abuse (alcohol, narcotic, or psychotropic substances).

According to Article 44 of the Law "On Employment of the Population," unemployed individuals are defined as able-bodied persons aged 16 and older, but below the age of eligibility for pension benefits, who do not have paid employment or an income-generating occupation, are actively seeking employment, and are ready to start work when offered a suitable position. They must also be willing to undergo vocational training, retraining, or skill enhancement. These individuals must apply to local labor authorities for employment assistance and be registered by them as job seekers. Exceptions include persons enrolled in educational institutions.

According to Article 33 of the Law "On Employment of the Population," a job is considered suitable if it does not require prior professional training. If such a job cannot be offered, suitable employment is defined as paid work, including temporary positions, that corresponds to the age and other characteristics of individuals seeking their first job and lacking a profession or specialty.

For individuals who have lost their job and income (wages), suitable work is defined as employment that matches their professional qualifications, age, health condition, work experience, and expertise in their previous profession or specialty.

Social assistance to persons with disabilities is provided by:

• Local government authorities;
• Healthcare authorities;
• Public education authorities;
• Other government agencies based on the conclusions of medical and social expert commissions.

Persons with disabilities are provided with the following types of social assistance:

• Monetary benefits: pensions, allowances, and one-time payments;
• Technical rehabilitation aids: hearing aids, visual aids, wheelchairs, prosthetic and orthopedic devices, publications in specialized formats, sound amplifiers and signal devices, video materials with subtitles or sign language interpretation, and automobiles;
• Rehabilitation services: medical, social, professional, physical rehabilitation, and household services;
• Transportation services;
• Provision of medicines.

Social assistance is provided by local government authorities, healthcare authorities, public education authorities, and other government agencies based on the conclusions of medical and social expert commissions.

Persons with disabilities who have partially or completely lost the ability to care for themselves and require constant care are provided with home-based services or services in specialized residential institutions of the authorized government bodies. In such institutions, in addition to social services, the necessary conditions for daily life are created, medical assistance is provided, and opportunities for work and leisure activities are organized.

Persons with disabilities who have sustained injuries or occupational diseases due to the employer's fault are provided with technical and specialized transportation means for rehabilitation at the employer’s expense (regardless of the enterprise’s organizational and legal form) in accordance with medical indications.

Local government authorities have the right to establish additional social guarantees for persons with disabilities at the expense of local budget funds.

Persons with disabilities are entitled to free sanatorium-resort treatment and to the provision of medicines, medical devices for caregiving, and specialized therapeutic nutrition products for children with disabilities.

The following state authorities are directly involved in combating corruption:

1.     Anti-Corruption Agency:

• Address: 100070, Tashkent, Yakkasaray District, Sh. Rustaveli Street, Building 8A (Landmark: former "Rossiya" Hotel).
• Hotline: 1253.

2.     Prosecutor General’s Office of the Republic of Uzbekistan:

• Email: bp@prokuratura.uz.
• Hotline: 1007.

3.     State Security Service of the Republic of Uzbekistan:

• Address: Tashkent, Mirzo Ulugbek District, Mirzo Ulugbek Avenue, Building 102A.
• Phone: (71) 233 09 94.

4.     Ministry of Internal Affairs of the Republic of Uzbekistan:

• Address: 100029, Tashkent, Yunus Rajabiy Street, Building 1.
• Phone: 102.
• Hotline: 1002.

5.     Ministry of Justice of the Republic of Uzbekistan:

• Address: 100047, Tashkent, Sayilgoh Street, Building 5.
• Hotline: 1008.

6.     Department for Combating Economic Crimes under the Prosecutor General’s Office of the Republic of Uzbekistan:

• Address: Tashkent, Mirzo Ulugbek District, Academician Ya. Gulomov Street, Building D-39A.
• Phone: (71) 233 10 07.

The fight against corruption is also carried out by other state bodies in accordance with the law.

Reports of corruption can be submitted via the Telegram bot: https://t.me/antikor_uzb.
Official website: https://anticorruption.uz/uzc.

The act of accepting a bribe, defined as the receipt by an official of a state body, an organization with state participation, or a self-governing body of material assets or other property benefits, either personally or through an intermediary, for performing or refraining from performing certain actions in the interests of the bribe-giver, while being aware of the illegality of such behavior, is punishable by:

• A fine ranging from 50 to 100 times the Basic Calculation Rate (BCR);
• Restriction of freedom for a term of 2 to 5 years;
• Imprisonment for up to 5 years with deprivation of the right to hold certain positions.

The punishment is enhanced (imprisonment for 5 to 10 years) in the following circumstances:

• If the bribe is received repeatedly, by a person with a dangerous recidivism, or a person previously convicted under Articles 211 or 212 of the Criminal Code;
• If the bribe is of a large amount;
• If the bribe is obtained through extortion;
• If the bribe is received by a group of officials acting in collusion.

In cases where the bribe is:

• Of an especially large amount;
• Received in the interests of an organized group, the punishment entails imprisonment for a term of 10 to 15 years.

Consumers have the right to freely choose goods (work, services) and expect their proper quality.

A consumer is entitled to return a high-quality non-food product to the store where it was purchased within 10 days from the date of purchase for an exchange with a similar product. If a similar product is not available for sale, the consumer has the right to a refund of the purchase amount.

Return conditions:

• The product has not been used and is undamaged.
• The product is returned in its original packaging.
• The product retains its consumer properties.
• The consumer provides proof of purchase from the seller (receipt or invoice).

Unless otherwise agreed between the parties, refunds must be issued in the same form as the original payment.

The seller cannot refuse to accept the return of a high-quality product within the established timeframe if the return conditions are met.

In case of violation of consumer rights:

• The consumer has the right to file a lawsuit.
• The lawsuit can be filed in court based on the defendant's location, the consumer’s place of residence, or the location where the harm was caused.

Consumers are exempt from paying state duties for claims related to violations of their rights, as well as for cases involving the quality and safety of goods (works, services).

The Agency for Consumer Rights Protection under the Committee for Combating Monopoly Practices also addresses complaints on such matters.

If a product (work, service) was purchased based on false or incomplete information and, as a result, does not possess the required consumer properties, the consumer has the right to:

• Terminate the contract;
• Demand compensation for damages incurred.

The damage caused to the consumer due to purchasing a product (work, service) based on misleading advertising must be fully compensated by the manufacturer (performer, seller).

In the event of a violation of consumer rights and resulting moral damages, the responsible party must pay compensation. The amount of compensation for moral damages is determined by the court.

Compensation for moral damages is paid regardless of the reimbursement of material damages or other losses incurred by the consumer.

According to paragraph 30 of the Regulation "On the Procedure for Clemency in the Republic of Uzbekistan," a petition for clemency must be reviewed within 3 months from the date of its submission.

If the petition is approved, the Commission submits a proposal to the President of the Republic of Uzbekistan for clemency.

If the petition is denied, the Secretariat must notify the submitting authority or the petitioner directly (if submitted independently) within one day. The administration of the institution, upon receiving notice of denial, must immediately notify the convicted person in writing, no later than the following day.

According to Article 226 of the Criminal Procedure Code, the detention period for an individual must not exceed 48 hours. Extension of this period is possible only with court authorization.

Citizens required to perform military service may be exempt in the following cases:

• If the conscript is deemed unfit for military service due to health conditions;
• If one of the conscript's close relatives (brother, sister) died or passed away during military service;
• If the conscript holds a religious title in a registered religious organization.

Citizens who have been subjected to criminal prosecution or whose criminal records are not expunged or annulled are not subject to conscription for military service.

The following documents are required for the temporary registration of foreign citizens:

• An application form in the prescribed format;
• An application from the receiving organization in the prescribed format;
• A national passport or a document for stateless persons;
• Written consent from the property owner for temporary registration, along with documents confirming property ownership;
• A receipt for payment of the state fee (unless exempt under a Presidential Decree or a Cabinet of Ministers resolution).

If a citizen refuses to provide fingerprints or declines to be photographed without glasses or a headscarf, the data collection center has the right to deny the issuance of an ID card.

Small business entities, within the scope of their entrepreneurial activities (for property claims, disputes arising from the conclusion, amendment, or termination of business contracts, and claims related to duplicate judicial documents and other requested case documents), are required to pay 50% of the established state duty rate when filing cases in court.

In accordance with part 3 of the Law "On Private Enterprises," if the property of a private enterprise is insufficient to meet its obligations, the enterprise owner bears subsidiary liability for the enterprise’s obligations with their personal property, in accordance with the law.

According to Article 63 of the Law "On Mortgage," when obtaining a loan for housing construction or a targeted loan, the mortgage agreement may provide for collateral in the form of unfinished construction (real estate to be acquired by the borrower in the future, as well as rights to it).

First and foremost, you should contact the local self-government body of your district. Based on your appeal, they will take measures to resolve the issue in the interest of you and other residents or forward your request to the appropriate authorized organizations for further action.

In addition, under the Law of the Republic of Uzbekistan "On Waste," the State Committee for Ecology and Environmental Protection of the Republic of Uzbekistan exercises state control over compliance with legislation concerning waste management and coordinates the activities of specialized state bodies operating in this sphere.

The Ministry of Health of the Republic of Uzbekistan develops measures to protect the lives and health of citizens from the harmful effects of waste.

Thus, if the local self-government body is unable to assist, you may directly contact the aforementioned authorized organizations.

In populated areas, dogs must be registered and re-registered annually. This is handled by the respective departments of veterinary services and livestock development.

Registration Process:

• Registration is conducted during the dog’s initial vaccination. The owner receives a veterinary passport for the animal in accordance with established procedures.
• Annual re-registration occurs during the dog’s subsequent vaccinations, with records updated in the veterinary passport.
• Local self-governing bodies notify the veterinary and livestock development departments about dog owners to ensure timely rabies vaccinations.

Dogs must be vaccinated starting from the age of three months. Newly acquired dogs with an unknown vaccination history must be vaccinated within one week of acquisition, registered, and issued a veterinary passport.

Responsibilities of Veterinary and Livestock Development Departments:

• Cover the costs of vaccination, issue veterinary passports, and provide a registration tag (attached to the dog’s collar) or implant a microchip (subcutaneously).
• Inform dog owners about these rules, confirmed by the owner’s signature in the veterinary passport.

Rules for Keeping Pets in Residential Areas:

• In apartment buildings, no more than one dog and one cat may be kept with the consent of neighbors and private homeowners.
• In private homes, dogs must be kept either tethered or within a fenced area, with designated spaces for walking.
• During outdoor walks in public areas, dog owners must ensure quiet—preventing barking between 8:00 PM and 8:00 AM.

Prohibitions:

• Keeping dogs and cats in common areas such as stairwells, attics, basements, kitchens, balconies, and other shared spaces.
• Keeping guard dogs in educational or medical institutions.
• Bringing dogs and cats into restaurants, shops, or other commercial or production premises.
• Bathing dogs and cats in public spaces (e.g., beaches, pools, fountains, etc.).
• Walking dogs while intoxicated or allowing children under 14 years old to walk them.
• Allowing dogs in public places or using public transportation with dogs.
• Leaving dogs or cats unattended, abandoning them, causing harm, or subjecting them to physical or emotional abuse.
• Keeping dogs and cats in children’s zoological corners without authorization from sanitary-epidemiological services and veterinary authorities.

Rules for Walking Dogs:

• Dogs must be leashed when walked outdoors, with leashes not exceeding 2 meters in length. In public areas, leash length must not exceed 1 meter.
• Dogs may only be walked without a leash or muzzle in designated areas.

Additional Rules:

• Dogs and cats can only be purchased, sold, transported, or exported with veterinary documents confirming their health and other documents required by law.
• Owners must comply with court orders or other legal grounds to transfer dogs and cats.

Liability for Violations:
Failure to adhere to the rules for keeping dogs and cats in cities and populated areas, as well as the lack of measures by officials to capture stray animals, may result in fines.